The Focus Empathy Competency Tree

Competence as a term is defined slightly differently in various contexts, e.g. in the context of organisation, education, psychology or as social and action competences, just to name a few. What these definitions have in common is that it is about acquired and applied knowledge, i.e. an ability (in the broadest sense) in application that goes beyond the pure storage of knowledge.

The competence level development from developmental psychology provides a model of how competences can be developed and recognised. Four levels are distinguished:

  • Unconsciously incompetent: The competence and one's own incompetence is not perceived.
  • Consciously incompetent: The competence itself and one's own incompetence is recognised.
  • Consciously competent: With conscious effort and concentration, competence is possible.
  • Unconsciously competent: Competence has become second nature.


Our research and work with people has led us to a wide network of 110 competences. Competences that every human being can acquire and expand. With these competencies, empathic communication and self-empowerment succeed as we strive for our clients.

These competences build on each other, are divided into groups (clusters) and thus result in a hierarchical, directed tree. In this hierarchical tree, competences located "further down" are "more basic". This means that in order to develop any competence one level further in the competence level development, the competences below it must have reached at least this level. Because only when competences are at least consciously competent can a competence based on them be developed at all and at most to the same level. The following figure illustrates this.

We have identified one hundred and ten competences and these are the common basis for all curricula. However, depending on the competence area and the profile within a competence area, the levels of competence development targeted by the curriculum are different. As the profiles within a competence area build on each other, the competences are continuously increased in their stages of development across the curriculum of the area.

This system developed by us enables a transparent assessment of the developmental status, both in self-assessment and in external assessment. This enables us to design the individual seminars during their implementation in such a way that the further acquisition of competences is possible for the participants and no over- or under-challenging occurs.

The overview of these competences may serve as an orientation for you. The detailed competence tree can be downloaded free of charge from the shop.

The 110 competences and their 4 acquisition levels are quite a lot... In order to get a quick, simple overview of which training offer suits you, we have a free short test for you, which makes a suitable suggestion based on your input. Give it a try - without obligation.

The short test is accessible free of charge via the shop.